Repaint Reporter

AheAd Fact: 15,000 technicians and shop personnel benefit from PPG training each year. 17 AheAd including products, color matching, equipment and application methods. classes are taught in english, Spanish and french throughout the year and cover auto refinish, commercial transportation and light industrial manufacturing. Most classes are recognized by i-cAr to assist those seeking to meet annual training requirements for refinish specialty accreditation. when PPG's full-time trainers are not in the classroom, they can often be found visiting PPG shops and distributors, whether to troubleshoot and advise on production-related matters or to assist in upgrading to new refinish systems. Trainers even work weekends to accommodate technicians' busy schedules. complementing courses offered at PPG training facilities, some 32 PPG distributors have established training centers on their own premises where they work with PPG trainers and representatives to hold certification classes, local clinics on new products, equipment and procedures. Technical classes have been held at 36 vocational schools across north America in the last two years alone. instructional videos and online courses are also available so refinish pros can study at their own pace. The success and popularity of PPG training is evidenced in the numbers. Some 15,000 technicians and various shop personnel schedule and attend PPG training classes of all types each year. business develoPMent cuRRiculuM in response to the ever-increasing demands that collision centers and truck shops face from work providers and vehicle owners for improved throughput, quality and cost, PPG's MVP Business Development Series curriculum offers a menu of management- oriented training courses covering five key areas of running a successful operation: Administration, Production, Leadership, Sales & Marketing and financial Management. Benefiting from the real-world insight of MVP-certified instructors, these courses comprise only a portion of MVP's industry-leading program offerings. Participating owners and managers are experiencing dramatic process improvement results, thanks to MVP's Lean for collision teachings on the practical application of lean six sigma; biannual peer-to-peer conferences; facility layout and design assistance; and a host of shop marketing tools. Summarizing, Burgess emphasizes training isn't just about training. "it's about customer service and building relationships," he says. "That's what sets us apart. we provide superior products, training, technical advice and color formulation tools; but we also build bonds with our customers. we want them to profit and succeed. That's why we work so hard to help them."

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